Italy regulator fines online travel agents for unfair practices
Thursday, January 18, 2018
Italy's Antitrust Authority has fined six online travel agencies more than 4 million euros for unfair practices and violating consumer rights, the Italian regulator said in a statement.

The Authority said the six websites -- http://www.it.lastminute.com [1], www.volagratis.com, http://www.opodo.it [2], www.govolo.it, http://www.edreams.it [3], and www.gotogate.it -- failed to provide users with "understandable information".

They also charged commissions for credit card purchases, a ... Read more
Sauvegarde des données : l'Europe réfléchit à la sécurité des datas
Wednesday, January 17, 2018
Si la plupart des pays européens conseillent - voire imposent - aux entreprises sensibles de conserver leurs datas dans le pays d'origine, il n'en est pas toujours de même pour les entreprises qui font appel à des prestataires extérieurs, que ce soit en Asie ou aux états-Unis. Bruxelles réfléchit à la manière de sécuriser les données.

Pour préserver la sécurité des données personnelles, la commission européenne réfléchit à un texte qui permettrait aux entreprises de connatre très ... Read more
EU: new blue passports could mean delays for UK travellers
Monday, January 15, 2018
New blue passports could mean extra delays and red tape for British travellers, warn EU officials as Brexiteers demand they must be made in Britain

Travellers from the UK could find themselves facing delays and extra paperwork once the new, blue coloured passports are introduced, EU officials have warned.

Theresa May hailed the decision to ditch the European Union burgundy design to revert to navy from October 2019 as an expression of the UK's renewed 'sovereignty and independence'. ... Read more
Passenger compensation service helps travelers claim their rights- BCD
Friday, January 12, 2018
NEW SOLUTION FOR ALL EUROPEAN CLIENTS OF BCD TRAVEL: AIR DISRUPTION COMPENSATION IS NOW AVAILABLE. THE SERVICE FACILITATES THE COMPENSATION OF BUSINESS TRAVELERS IN CASE OF CANCELLATION OR DELAY OF FLIGHTS. THERE IS A HIGH DEMAND FOR THIS SERVICE: CURRENTLY ONLY 5% IS CLAIMED FOR, LEAVING 793 MILLION EUROS OF COMPENSATION ON THE TABLE.

Air transport disruptions concern about 8% of flights worldwide. It is estimated that 2.4% of flights subjected to European regulations are exposed to a ... Read more
Compensatie voor verstoorde vluchten.
Tuesday, January 9, 2018
Passagiers die in 2017 vlogen via BELGISCHE LUCHTHAVENS hebben samen recht op een som van 34,5 miljoen EUR aan compensatie voor verstoorde vluchten. Het gaat om ruim 112.000 passagiers en meer dan 1.000 vertraagde en geannuleerde vluchten. Dat is minder dan in voorgaande jaren, want in 2015 en 2016 waren er dat respectievelijk 135.000 en 175.000 passagiers. In 2015 ging het om 45,2 miljoen euro en in 2016 om 53,8 miljoen EUR, zo blijkt uit data van AIRHELP, een claimorganisatie die opkomt ... Read more
Travel technology buyers to prioritise spend on customer experience in 2018 - GDPR is the biggest texchnology challenge
Monday, January 8, 2018
Buyers to prioritise spend on content marketing, payment facilities and guest-facing experiences. Yet survey reveals the biggest technology challenges will be in the back-office - GDPR compliance and NDC integration - with a third of buyers (29%) still unsure about their GDPR technology.

A new survey from TRAVEL TECHNOLOGY EUROPE shows that despite facing serious challenges in the back-office, travel and hotel technology buyers will be prioritising spend on new technologies that improve ... Read more
Heb ik recht op een schadevergoeding wanner ik niet mag instappen omdat er geen plaats meer is in het vliegtuig?
Thursday, January 4, 2018
Wanneer een vlucht overboekt is, moet de luchtvaartmaatschappij de volgende procedure volgen:

* Eerst moet de luchtvaartmaatschappij vragen of er passagiers zijn die VRIJWILLIG hun plaats willen afstaan in ruil voor overeen te komen voordelen;
* Indien nodig, duidt de luchtvaartmaatschappij passagiers aan die ONVRIJWILLIG niet mee kunnen op de vlucht. Zij hebben dan de keuze tussen een TERUGBETALING van het vliegticket of een ANDERE VLUCHT. Daarenboven hebben ze recht op een ... Read more
La Chine sans visa pour 6 jours en transit
Thursday, January 4, 2018
Voyage d'affaires ou d'agrément, le transit peut s'effectuer en Chine sans visa durant 6 jours à partir de ce 28 décembre 2017.

A compter du 28 Décembre, les ressortissants de 53 pays souhaitant visiter les municipalités de Beijing, de Tianjin et toute la province du Hebei, pourront jouir d'une exemption de visa d'une durée maximale de 144h (6 jours), dans le cadre d'un transit vers un pays tiers. Actuellement, les voyageurs internationaux ne peuvent profiter de cette dispense de ... Read more
New blow for Uber as top EU court says it’s a taxi company
Wednesday, January 3, 2018
Ride-hailing service Uber suffered a new blow Wednesday as the European Union's top court ruled that it should be regulated like a taxi company and not a technology service.

Taxi drivers honked in celebration while Uber -- which is wrapping up a particularly punishing year -- sought to play down the ruling Wednesday by the Luxembourg-based European Court of Justice. The decision might only affect its operations in four countries, and the company said it will try to keep expanding in ... Read more
Google Travel Feeling Intensified Antitrust Pressure
Friday, December 29, 2017
Might 2018 be the year U.S. regulators take a hard look anew at Google's travel-business practices after declining to take action in 2012? We hope so, in the interests of fair play, although the Trump Administration has been keen to reduce government regulation of businesses, not increase it.

-- Dennis Schaal

Google is not only feeling antitrust heat in Europe, where the European Union leveled a $2.7 billion fine [1] against it in June over its shopping business, but now Google is ... Read more